Terms and Conditions for the use of the Smooth
Please read these Terms and Conditions carefully and
particularly clauses 3, 6, and 9, which set out the extent of our liability under
these Terms and Conditions and provide for an indemnity in certain
You accept these terms in full and without alteration simply
by using our service, however we may remind you of these terms from time to
time and ask you to agree when you take certain actions such as printing a
label, these terms apply to every use of our service whether you explicitly
agree to them as part of the process of using the service or not.
Please note that certain items are Prohibited Items and
cannot be sent by any of our Services. Please check your item against the
Prohibited Item list which is published at the bottom of this page and regularly updated.
We reserve the right to deal with any Prohibited Items at our sole discretion
without being liable in any way to you or the recipient of the Shipment
containing the Prohibited Items. For the avoidance of doubt, this means that if
these items are carried, they are carried without compensation cover for damage
or loss, regardless of whether compensation cover is taken out. We have the
right to dispose of any Prohibited Items sent by you through our service, in
whole or in part, as we decide and reserve the right to charge you for any
reasonable costs we incur in doing so.
Some items can be shipped through our service but they can only be carried without cover
for damage. These will always be shipped at your risk, regardless of any agreement to provide cover that we may have.
We do not accept any liability for damage to or made by these items caused
through the use of our Service. Please check your item
against the list of 'No Compensation Items' below which is regularly updated.
Standard Terms of Contract
In these Terms and Conditions where the following terms are
used, they shall have the following meanings:
means any package or item that you send through our service.
Shipment” means a Shipment that has been damaged.
Compensation Items” means items that are carried without compensation cover for
damage and at your risk.
of Gauge” a Shipment is deemed Out of Gauge if it is outside of the weight and
dimensions that we carry on a particular service.
Item” means any item that is listed on our list of prohibited items and so
cannot be carried by our service.
“Purchased” means when you accept the Shipment.
Collection Point” means the address at which a Shipment is received or
collected by us.
Delivery Point” means the address to which any Shipment is delivered.
“The Excepted Risks” are a list of risks that we do not cover you for
under any circumstances – they are Excepted from our cover as they are beyond
war, invasion, act of foreign enemy, hostilities (whether war be
declared or not), civil war, rebellion, revolution, terrorism, insurrection or
military or usurped power, or loot, sack or pillage in connection, and/or
ionising radiations or contamination by radioactivity from any nuclear
fuel or from any nuclear waste from the combustion of nuclear fuel, and/or
radioactive, toxic, explosive or other hazardous properties of any
explosive nuclear assembly or nuclear component of the same, and/or
pressure waves caused by aircraft and other aerial devices travelling at
the speed of sound or faster, and/or
the absence, failure or inadequacy of the packing or packaging used for
“This Agreement” means these terms and conditions.
We or Our” means Smooth Parcel, together with its directors, employees any
agents subcontractors or others acting on its behalf.
“You” means the customer who is contracted with us to deliver the
Card” Means the price list for Shipments shown on our web site or agreed
between us in writing.
to Sender” A Shipment may be returned to sender (i.e. to us) if the recipient
returns it for any reason, common reasons include
recipient does not accept receipt of the Shipment;
recipient does not pay any outstanding charges; and/or
The item is an Out of Gauge item.
means the service and carriage of a Shipment by us.
2. Our Obligations
2.1 We will carry out the Services for you whilst this
Agreement is in force, in return for the payment by you to us of the price set
out in the Rate Card and in accordance with the terms of this Agreement.
2.2 We shall have the right to make any changes to the
Services which are necessary to comply with any applicable law or safety
requirement or which do not materially affect the nature or quality of the
Services where possible we shall notify you of any such changes.
2.3 We warrant that the Services will be provided using
reasonable care and skill.
3. Loading and Unloading
3.1 If collection or delivery of a Shipment takes place at
your premises, we shall not be under any obligation to provide any equipment or
labour which, apart from the driver collecting the Shipment, may be required
for loading or unloading of a Shipment.
3.2 Any Shipment (or part of a Shipment) requiring any
special equipment for loading and unloading shall be accepted by us for transportation
only on the understanding and condition that such special equipment will be
made available at the Collection Point and the Delivery Point as required.
Where such equipment is not available and if we agree to load or unload the
Shipment (or part of the Shipment) we shall be under no liability or obligation
of any kind to you for any damage caused (however it may be caused) during the
loading or unloading of the Shipment. This includes any damage caused whether
or not by our negligence and you shall agree to indemnify and hold us harmless
against any claim or demand from any person arising out of our agreeing to load
or unload the Shipment in these circumstances.
4. Collection and Deliveries
4.1 We will make at least one attempt to deliver each
Shipment during normal working hours. If we cannot obtain a delivery receipt at
the Delivery Point you agree that we shall be authorised at our discretion or
that of our sub-contractors’ agent to attempt to:
(a) deliver the Shipment to, or obtain a delivery receipt
from, an alternative address close to the Delivery Point; or
(b) deliver the Shipment to a safe location at the Delivery
and (if successful) we agree that we will leave at the
Delivery Point details of the address or safe location to which we have
delivered the Shipment.
4.2 If we are unable to deliver to the Delivery Point, a
nearby address or a safe location, we shall return the Shipment to our premises
and leave a request for the recipient of the Shipment to contact us to make
alternative delivery arrangements to the Delivery Point or to collect the
parcel from our contractors office (usually a local post office). If the
recipient does not collect the shipment or contact us to arrange the
alternative delivery within 14 days we will treat the parcel as a shipment in
accordance with our “Return to Sender” process.
4.3 If we consider that the Shipment has become a Damaged
Shipment and cannot be delivered because it is or in our reasonable opinion is
likely to be unsafe hazardous or harmful we reserve the right to dispose of the
Damaged Shipment immediately.
5.1 You agree that we may use another carrier in order to
support our provision of the services to you (this will be at our own expense)
and you agree that both we and this other carrier shall be entitled to the
protection of all of the terms of this Agreement which exclude or limit
liability for any losses or damage.
6. Our Liability
YOUR ATTENTION IS DRAWN PARTICULARLY TO THIS CLAUSE AND THE
LIMITS OF OUR LIABILITY WITHIN IT.
6.1 Smooth Parcel is a business to business service, you
may not deal with us as a consumer, you agree that you are a business and not a
consumer when you use our service.
6.2 Nothing in this Agreement shall limit or exclude our
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation.
6.3 We will perform Services in a professional manner with
the appropriate level of skill and care. However, damage to a Shipment may
still occur as a consequence of our handling of it and in such circumstances,
our liability shall be limited as set out in these Terms and Conditions. The
reasoning behind this limitation of our liability is as follows:
(a) The value of a Shipment and the amount of potential
loss to you that could arise if a Shipment is damaged or lost is not something
which we can easily ascertain but is something which is better known to you.
In many cases it cannot be known to us at all and can only be known to you;
(b) The potential amount of loss that might be caused or
alleged to be caused to you is likely to be disproportionate to the sum that we
charge you for providing the Service under this Agreement;
(c) It is not possible for us to obtain cover which would
give unlimited compensation for our full potential liability to all of our
customers and, even if it were, such cover would be much cheaper if taken out
by you (rather than us taking out such cover and passing the cost on to you)
and on that basis, it is more reasonable for you to take out such cover from an
independent third party.
(d) We wish to keep the costs of providing the Services to
you as low as possible;
(e) In light of the above we wish to limit our liability
for any damage or loss caused to you to a level which we consider reasonable to
our charges for providing the Services.
(f) In these Terms and Conditions, damage to you means any
damage suffered by you (including any loss of, or damage to, a Shipment and any
other loss, whether or not known to you or us or in either of our contemplation
at the time of entering into this Agreement), however it arises but only so
long as it is caused by our negligence, breach of duty or other wrongful act or
omission (which includes any deliberately wrongful act or omission) and any
breach of any the terms of this Agreement, or any terms implied by statute
(g) We investigate all claims received by us in a fair and
speedy manner, but such investigations are more accurate and are easier to
perform soon after the loss or damage is alleged to have incurred and on that
basis, the timescales set out in this Agreement are necessary to ensure that
such investigations can be performed fairly.
The Extent of our Liability
6.4 We shall only be liable for damage or loss caused to
you if it is caused by our negligence, breach of duty or other wrongful act or
omission, and only subject to the limitations set out within this clause 6 and
6.5 We shall not be liable to you under any circumstances
for any direct or indirect loss (including, but not limited to loss of profits,
or loss of goodwill) or for any other special or indirect losses, costs,
damages, or claims which do not arise naturally as a result of our negligence,
breach of duty, or other wrongful act or omission.
6.6 We shall not be liable to you:
a) under any circumstances where there are any material
discrepancies (meaning more than 10% difference) between the declared
dimensions and weights and the actual dimensions and weights as this may lead
to your shipment being held in transit in an insecure way;
b) for any damage caused by our negligence, breach of duty,
or other wrongful act or omission, which you have, or you have arranged to be,
repaired, unless it is agreed by us that the repair work is to be carried out
and that a repairer approved by us undertakes this work;
c) in any circumstances in respect of the items on the
Prohibited item list.
The Limitation on the Amount of our Liability
6.7 If we are liable to you for any reason, we shall
(subject always to clause 7) only be liable to refund to you the larger of the
cost paid for the Services or the agreed compensation cover for your Shipment.
Where there is an agreed compensation cover for your
Shipment, our liability to you is further limited to the lower of the value of
the compensation cover taken out or the actual value of the Shipment at the
date of loss.
We will not be liable to repay you the market value of the
Shipment as at the time it was purchased by you. Shipments by their nature are
subject to depreciation. You must take out a “new for old” compensation policy
from a third party should you wish to be compensated in this way.
6.8 In order to ascertain the extent of our liability, we
shall require proof of the value and weight of the entire Shipment and any part
or parts of it which make it up and you must ensure that, prior to our
collection of the Shipment, you have a record of these. For the avoidance of
any doubt, and without affecting clause 6.5, we shall only be liable for the
replacement value of the Shipment and not for any sums that would amount to
profit on the Shipment or applicable value added tax (or like tax) on such
6.9 If a claim arises as a result of damage to the whole
or part of a Shipment and if we settle the claim for a sum equal to or greater
than the value of the Shipment, then we shall be entitled to claim ownership of
the Shipment and deal with it as we see fit. For the avoidance of any doubt, in
this circumstance only, we shall be responsible for the cost of recovery of the
6.10 When you wish to combine a number of discrete
packages you must do this within an outer box, bag or other packaging fully
encompassing all of the discrete packages. If you do not do this and any
individual discrete packages come apart in transit resulting in one or more of
them being lost, then once the remaining parts are signed for by the recipient,
you accept that you cannot make a claim for loss or partial loss of that
No Compensation Items and Special Provisions Items
6.11 As stated at the beginning of these Terms and
Conditions, certain items are carried without compensation cover for damage and
at your own risk regardless of whether compensation cover is taken out. A list
of these can be found below.
We do not accept any liability for, damage to or damage
caused by any of the items on these lists, whatsoever and howsoever damage is
caused, whether in contract, breach of statutory duty, tort (including
negligence) or otherwise.
For the avoidance of doubt, if compensation cover is taken
out for the items on the “Special Provisions Items” and/or “No Compensation Items”
lists they will be carried with compensation cover only in the event they are
lost by us.
6.12 The following special provisions will apply
(a) We shall not, in any circumstances, be liable to you
for any damage caused arising directly or indirectly as a result of any of the
(b) If at any time we are prevented or delayed from
starting, carrying out or completing any of the Services because of a strike,
lock out, labour dispute, weather conditions, traffic congestion, mechanical
breakdown or obstruction of any public or private road or highway or any other
cause beyond our control, you shall have no claim for damages against us for
any loss that you may suffer as a result PROVIDED that, where the delay is
caused by the mechanical breakdown of one of our vehicles, we shall use our
best endeavours to provide a replacement vehicle with the minimum delay
(c) We shall not in any circumstances be liable for any
late delivery or missed delivery or failure to deliver caused by or contributed
to by any deficient or ambiguous labelling of a Shipment and you agree to be
responsible for ensuring that such labelling is clear and unambiguous.
6.13 If our performance of any of our obligations under
this Agreement is prevented or delayed by any act or omission by you or failure
by you to perform any relevant obligation (“Your Default”):
(a) we shall (without limiting our other rights or
remedies) have the right to suspend performance of the Services until you
remedy Your Default and, and we shall have the right to rely on Your Default if
Your Default prevents or delays our performance of any of our obligations;
(b) we shall not be liable for any costs or losses that
you may suffer that arising directly or indirectly from our failure or delay to
perform any of our obligations; and
(c) you shall reimburse us on written demand for any costs
or losses sustained or incurred by us arising directly or indirectly from Your
7. International Carriage
7.1 When we collect from, or deliver a Shipment to, a
country outside of the United Kingdom our terms of liability (subject to clause
7.2 below) shall be governed by the relevant provisions of the Convention on
the Contract for International Carriage of Goods by Road as set out in the
Schedule to the Carriage of Goods by Road Act 1965 (as amended) (“the CMR
Regulations”) and, in particular, articles 17 onwards and those provisions
shall be deemed to be incorporated into this Agreement and will apply in place
of any inconsistent terms within this Agreement. We can provide a copy of these
provisions if requested, but even if these are not requested you will be deemed
to have read, understood and agreed to them and their incorporation into this
7.2 If the carriage of any Shipment occurs by air travel
and involves stopping in a country other than the country of departure then the
Montreal Convention as amended shall be generally applicable to such part of
the carriage as occurs by air and, in particular, our maximum liability in
respect of loss of or damage to any such Shipment during air travel shall be
limited to the amount set out in the Montreal Convention (namely £1,870 per ton
of the gross weight (i.e. including any and all packaging) of the Shipment).
7.3 We shall not be responsible for any local customs
charges, import taxes or duties or any similar charges incurred through our
carriage and/or delivery of any Shipment and you must satisfy yourself as to
whether any of these charges will become due, and if so in what amounts, before
completing an order with us. If any such charges become due as a result of our
carriage and/or delivery of a Shipment on your behalf and are charged to us by
any competent authority, you agree to reimburse us fully in respect of the same
within 7 days of our demand.
7.4 The provisions at clause 8 shall apply to this clause
8. Claims and Refunds
8.1 We shall not be liable to you under any circumstances
for any loss or damage unless you notify us by written notice to
(a) 3 days of delivery of the Shipment in the case of
damage to all or part of a Shipment or loss of part of a Shipment;
(b) and in all other cases (including, but not limited to,
loss of the whole of a Shipment) within 28 days from when the Shipment was
collected or received by us.
8.2 The procedure for requesting a refund is to send an
e-mail to firstname.lastname@example.org
Include your Smooth Parcel reference number, and let us know
why you did not send the parcel. If your claim is in connection with a service
failure, please provide your parcel tracking number.
8.3 Refunds may be given at our discretion and in
accordance with the service definitions made available to you at the time of
8.4 Should a refund be appropriate, it shall be made back
to the payment method originally used to book the transaction or into a prepay
account with Smooth Parcel.
8.5 Refunds can only be processed to the contracted party
who booked the Shipment.
8.6 Refunds will not be offered for consequential loss.
8.7 Refunds must be requested within 28 days from the date
the order was placed.
Shipments Returned to Sender
8.8 If a Shipment is Returned to Sender we shall give you
14 days in which to collect the Shipment or request for us to dispose of it in
another way at your expense, failing which we reserve the right to dispose of
it. We shall not be liable to you under any circumstances for any loss caused
by us exercising this right and you failing to collect the Shipment in the
9. Your Indemnity
9.1 We shall assume, for the purposes of this Agreement,
that you are the sole owner of every item dispatched in the Shipment but if any
other person makes a claim against us for loss of or damage to any such items
beyond our liability to you then you agree that you shall indemnify us against
any losses or liabilities that we suffer through that claim (including all
legal costs and expenses) and you agree that we shall have no liability to you
in these circumstances, regardless of whether such claims exceed any
limitations of liability set out in this Agreement.
9.2 You agree to indemnify us against any losses or
liabilities that we may suffer through the loss of, or inability to deliver, a
Shipment caused by deficient or ambiguous labelling of such Shipment.
9.3 You agree to indemnify us against any losses or
liabilities that we may suffer through a breach by you of any of your
obligations set out in these terms.
10.1 If you are a customer with a credit account then:
(a) you shall make payment to us within 7 days of any
invoice being issued to you;
(b) without limiting any other right or remedy of ours, if
you fail to make any payment due to us by the due date for payment, we shall
have the right to charge interest on the overdue amount at the rate of 25% per
annum accruing on a daily basis from the due date until the date of actual
payment of the overdue amount, whether before or after judgment, and
(c) you shall pay all amounts due under this Agreement in
full without any deduction or withholding except as required by law and you
shall not be entitled to assert any credit, set-off or counterclaim against us
in order to justify withholding payment of any such amount in whole or in
part. We may, without liming our other rights or remedies, set off any amount
owing to us by you against any amount payable by us to you.
10.2 If you do not have a credit account you shall pay all
charges applicable in respect of the Services provided by us in advance through
our pre-pay system.
10.3 We charge for our Services based on the dimensions
and weight of each Shipment. We may check the dimensions and/or weight of each
Shipment. In the event we find that the dimensions and/or weight of a Shipment
have been under declared by you when checked by us, you agree:
(a) That the dimensions and/or weight that we reasonably
determine may be used for the purpose of the calculation of our charges;
(b) We may charge any price difference to you in accordance
with our current rates and may also charge an administration fee for correcting
such underpayment/additional charge (together, “Additional Charges”);
(c) If you are a customer with a credit account, to pay the
Additional Charges in accordance with clause 10.1;
(d) If you are not a customer with a credit account, to
authorise us to debit the Additional Charges directly from the debit/credit
card or PayPal account used to make the original payment. If the Additional
Charges (whether whole or part) cannot be paid by this means, the balance is
due within 7 days of a relevant invoice being issued to you; and
(e) We may suspend performance of the Services until the
Additional Charges are received by us. If we exercise this right we shall not
be liable to you in any circumstances for any costs or losses arising directly
or indirectly that you may suffer as a result and clauses 6 and 8 will apply.
10.4. Should the provision of any Services mean that we
have to deliver a Shipment on a bank or other public holiday we shall be
entitled to make a reasonable extra charge for any additional costs incurred by
us as a result.
10.5. All charges stated, whether by invoice or in the
Shipment, shall be exclusive of any applicable tax which shall be added to the
total sum payable to be repaid by you.
11.1 At any time where we offer customers a system of
payment on account with bonus credit being applied to such accounts, we shall
refer to such system as “Prepay” and the additional provisions of this clause
11 shall apply.
11.2 Your current Prepay credit and any applicable bonus
credit shall be separately recorded and the total balance of these credits
shall be shown in your account through our website.
11.3 When you accept the Shipment our system will check
your Prepay credit and bonus credit balance. The price set out in the Shipment shall
be deducted from the balance. If such deduction would result in a negative balance,
then you shall make up the difference in accordance with the provisions of
clause 10 (Payment). We may set a minimum Prepay limit from time to time on any
credit payments made to your Prepay account and these will be notified to you
through our website.
11.4 Any payment made on account under the Prepay system
shall be deemed as a payment for services to be ordered from us. After the
initial refund period described below our liability to you will be to provide
services to the value of the account balance. Cash balances will not be
returned except in cases where you received a defective service and requested a
refund of the unused Prepay cash balance held on the account. Any such refund
shall be provided subject always to the provisions of clause 6 and you
complying at all times with your obligations under clause 12.
11.5 If you do not place any orders for a 6 month period
we will send an e-mail to the address in your Account Details to remind you of
your balance. This will be repeated at 12 months and 18 months. When a period
of 24 months has passed with no orders placed we will assume that your account
is no longer active, the Prepay balance will expire and you shall have no
further claim to such balance (including in order to pay for services).
11.6 If you change your mind after making a payment on
account you may request a refund. The procedure for requesting a refund from your
Prepay balance or otherwise is set out in clause 8 above In such cases the
amount refunded will be the sum of the original payment less the value of any
services ordered on account.
12. Your Obligations
12.1 You agree to:
(a) ensure that the information you supply in the Order
Schedule is complete and accurate;
(b) co-operate with us in all matters relating to our
provision of the Services;
(c) provide us with access to your premises, office
accommodation and other facilities as reasonably required by us if any of these
are to be the Collection Point or Delivery Point and be responsible for
ensuring that the premises are free of hazardous materials and do not pose a
health and safety risk to us;
(d) provide us with such information and materials as we
may reasonably require in order to supply the Services and ensure that such
information is accurate in all material respects.
12.2 You agree that we shall not be required, and that you
shall not cause us, to carry anything if it would be illegal or unlawful for us
to do so (either in the UK or any country to which a Shipment is to be
delivered). You agree that should you do this, you will indemnify us against
any losses and/or damage that we may suffer as a consequence.
12.3 We will not, without specific separate written
agreement, carry: livestock; liquids; perishable goods; gasses; pyrotechnics;
arms; ammunition; corrosive; toxic; flammable; explosive; oxidising or
radioactive materials. In addition we will not carry any items which are on our
12.4 We reserve the right to refuse to carry any parcels
which are neither the property of, nor sent on behalf of, you.
12.5 You understand that:
(a) All Shipments shall be accepted at the Delivery Point
and that the recipient shall give our driver an appropriate receipt and you
agree that this receipt shall be conclusive evidence of delivery of the
Shipment by us. This clause 12.5(a) shall not apply where such receipt is
obtained as a result of fraud, collusion or dishonesty on the part of our
(b) If there is a strike by any employees of yours, or the
employees of any person receiving delivery, then you agree that our
representative shall not be asked to perform any additional duties or any
duties of a strike-breaking nature.
13.1 Unless specifically agreed otherwise, “working days”
do not include Saturdays, Sundays or public holidays.
13.2 We will not provide any refund or reduction of charges
if we receive less than the number of parcels for which you have contracted.
14. Nature of Agreement
14.1 This Agreement, the Order Schedule, the CMR
Regulations and the Montreal Convention (so far as they are applicable) shall
constitute the entire contract between us and you and the contract shall not
incorporate, or be deemed to incorporate any provisions of any other
documents. In addition, this contract and the documents referred to above
shall supersede any previous contract, warranty or representation made or given
by us relating to the Services set out in the Order Schedule.
15.1 No variation, amendment or cancellation of the terms
of this Agreement (other than the Order Schedule) shall be binding upon us
unless and until it is confirmed in writing by a director of us and, for the
avoidance of any doubt, it is declared that no person other than a director has
authority to negotiate or enter into any commitment on behalf of us which would
or might (but for this clause) involve us in any legal liability whatsoever.
16.1 This Agreement may be terminated by either party
giving to the other one month’s written notice of its desire to terminate this
Agreement. This Agreement may also be terminated immediately if the other party
breaches any of its obligations under this Agreement or (in the case of an
individual) becomes bankrupt or (in the case of a company) goes into
liquidation other than for the purposes of reconstruction or amalgamation, or
has an administrator or receiver appointed over any of its or his property or
income or make any deed or arrangements with or for the benefit of his or its
16.2 On termination of this Agreement for any reason:
(a) you shall immediately pay to us all of our outstanding
unpaid invoices and interest and, in respect of Services supplied where the
Shipment has been delivered but for which no invoice has been submitted, we
shall submit an invoice, which shall be payable by you immediately on receipt;
(b) in respect of a Shipment which has already been paid
for and which has been received but not yet delivered, then we shall deliver
such Shipment in accordance with the terms of this Agreement;
(c) in respect of a Shipment which has not been paid for
but which we have received but not delivered, we shall return the Shipment to
(d) the accrued rights, remedies, obligations and
liabilities of the parties as at expiry or termination shall not be affected,
including the right to claim damages in respect of any breach of this Agreement
which existed at or before the date of termination or expiry; and
(e) clauses which expressly or by implication have effect
after termination shall continue in full force and effect.
17. Applicable Law
17.1 This agreement and any dispute arising out of or in
connection with it or its subject matter or formation (including
non-contractual disputes or claims) shall be governed by and construed in
accordance with the law of England and Wales
17.2 You irrevocably agree, for our sole benefit that,
subject as provided below, the courts of England and Wales shall have exclusive
jurisdiction over any dispute or claim arising out of or in connection with
this agreement or its subject matter or formation (including non-contractual
claims). Nothing in this clause shall limit our right to take proceedings
against you in any other court of competent jurisdiction, nor shall the taking
of proceedings in any one or more jurisdictions prevent us from taking
proceedings in any other jurisdictions, whether at the same time or not, to the
extent permitted by the law of that other jurisdiction
18. Prohibited Items List
Alcoholic beverages and liquids over 70% Alcohol by Volume
Ammunition, firearms, Air Guns, Replica Guns including Section 5 firearms, CS gas and pepper sprays,
flick knives and other knives that are banned under UK laws, tasers and stun guns)
Lithium ion/polymer batteries when NOT sent with or contained in equipment
(including mobile phone, digital camera and laptop batteries sent without a compatible unit)
Lithium metal/alloy batteries when not sent with or contained in equipment (including D, C, AA, AAA, AAAA, A23, 9-Volt, CR2032 and LR44
batteries sent as replacements)
Batteries that are classified as dangerous goods by the latest edition of the Technical Instructions for Safe Transport of
Dangerous Goods by Air published by the International Civil Aviation Organization (ICAO) including wet spillable lead acid/
lead alkaline batteries (such as car batteries), lithium batteries when not sent with or contained in equipment, used alkaline
metal, nickel metal hydride (NiMH), nickel cadmium (NiCd) and zinc-air batteries, and damaged batteries of any type.
Clinical and medical waste (including contaminated dressings, bandages and needles)
Controlled drugs and narcotics, including cannabis, cocaine, heroin, LSD, opium, amyl nitrate.
Corrosives, including dyes, acids, corrosive paint and rust removers, caustic soda, mercury and gallium metal.
Counterfeit currency, bank notes and stamps, including any false instrument, or copy of a false instrument within
the meaning of section 5 of the Forgery and Counterfeiting Act 1981.
Electronic items containing any batteries exceeding 100Wh - including some high performance laptop computers and power tool batteries.
Explosives, including fireworks, flares, blasting caps, Christmas cracker snaps and party poppers.
Flammable liquids, including petroleum, lighter fluid, certain adhesives, solvent-based paints, wood varnish, enamels, acetone and all nail varnish removers; also
Alcoholic beverages over 70% Abv, Perfumes and aftershaves and Nail varnish)
Flammable solids, including magnesium, phosphorous, potassium, sodium, zinc powder and fire lighters.
Gases, including flammable, non-flammable, toxic and compressed gases, new, used and empty gas cylinders, ethane, butane, refills for lighters, fire extinguishers and scuba tanks, life jackets, nitrogen
dioxide and carbon dioxide canisters (culinary foaming devices & soda stream) also see Aerosols and Lighters)
Human remains, including ashes.
Infectious substances and pathogens (UN2814 or UN2900) as classified in the latest edition of the Technical Instructions for Safe Transport of Dangerous Goods by
Air published by the International Civil Aviation Organization (ICAO)
Live Mammals, Amphibians, fish and reptiles, including snakes, mice and rodents.
Matches, including safety matches
Oxidising materials and organic peroxides, including disinfectants, nitrates and hair dyes or colourants containing peroxide
Pesticides, including weed killer and any chemical used to kill pests and insects, such as fly sprays
Poisons, toxic liquids, solids or gases, including substances that are liable to cause death or injury if swallowed or inhaled or by skin contact, such as arsenic,
beryllium, cyanide, fluorine, rat poison
Radioactive material and samples Classified as dangerous goods in the latest edition of the Technical Instructions for the Safe Transport of Dangerous Goods by Air published by the International Civil Aviation
Organization (ICAO) such as luminous dials from aircraft.
19. Items we can only Ship without Compensation
Fragile items, including items made of glass
Crockery, pots and pottery
Cash, Currency and negotiable instruments of any kind
Jewelry, precious metals, gemstones, amber or any items with intrinsic value over $10 per kg