Key Features of Our Services

We pride ourselves on providing superior service to all of our customers and their customers in turn.
Fast delivery at a great price is where it starts, but we offer so much more than that.
The latest technology in an easy to use cloud based app.
Fully detailed billing, line by line with nothing hidden as an excel spreadsheet, analyse the charges however you like.
Customer support provided by our own team of dedicated staff, we take care of your parcels and your customers, just pass it to us and we will take care of everything.
A huge range of shipping options from express to economy.
Delivery to any country in the EU plus the UK and Switzerland.

Help and Support
For you and your customers no matter where they are or what language they speak we can help you to help them.
While we are dealing with your customers queries over delivery, you can get on with running your business.

Cloud Based App with API and Web UI

Integrating your systems with Smooth Parcel takes just a few hours.
We will pay your integration costs or even do the integration for you if you send more than 100 parcels per week.
Our web user interface is simplicity itself to use and we have a detailed user guide.
Our user interface is in English right now with Chinese coming soon.
We will pick up from your facility anywhere in Hong Kong or Shenzhen.

We can pick up anywhere in Hong Kong and Shenzhen every day of the week.
Alternatively you can drop off at sone of our depots in Tseun Wan, Hong Kong or Futian, Shenzhen and save some money from our fee.
Every week we provide a detailed invoice showing every charge made to your account along with the order it relates to, reconciling our bills is simplicity it's self.
Our default service is 'DDP' we take care of all import costs, Duty and VAT on your behalf - we do not add clearance fees or admin charges.
For corporate customers, a DDU service is available.

Smooth Parcel was founded in 2016 by three international eCommerce industry veterans.
Together we ran businesses that have shipped over a million international eCommerce parcels between 1995 and 2016.
We believe in free trade, international eCommerce makes life better for the seller and the buyer.
We believe that shipping a parcel from Hong Kong to London, or from Jakarta to Paris should be easy, fast and simple.
Shipping should be SMOOTH.